Terms of Service

You must be at least 18 years old and able to form a binding contract to use the Service. If you use the Service on behalf of a brokerage, team, or other organization, you represent that you have authority to bind that organization, and “you” includes that organization.

You must provide accurate account information and keep it current. You are responsible for keeping your sign-in credentials secure and for activity that occurs under your account. Tell us promptly if you believe your account has been accessed without authorization.

A workspace can include several users with different roles, such as Owner, Admin, Agent, and Assistant. The person or organization that owns the workspace is responsible for the users it invites, the roles it assigns, and everything those users do in the workspace.

You may not share an individual sign-in between multiple people. You may add users only up to the number of seats included in or purchased for your plan.

NextAccord is a customer relationship management and business platform for real estate professionals. Features, plan capacities (such as seats, storage, AI actions, and campaign email sends), and integrations vary by plan and may change.

We may add, change, or remove features, and we may limit or discontinue parts of the Service. We do not promise that any particular feature, integration, or capacity will be available in the future. We do not promise that the Service will be uninterrupted, error-free, or available at all times.

We may offer free trials. A credit card is not required to start a free trial unless we tell you otherwise when you sign up. If you start a trial without providing payment details, we do not charge you when the trial ends. To keep using the paid Service after the trial, you must choose a plan and subscribe.

We may limit trials to one per person or organization and may end or refuse a trial if we believe it is being abused.

Paid plans are billed in advance on a monthly or annual basis, as you select at checkout. Prices, plan details, and any additional seat charges are shown when you subscribe. Fees are stated exclusive of taxes unless we say otherwise, and you are responsible for applicable sales, use, value-added, and similar taxes.

Payments are processed by our payment processor, Stripe. You authorize us and our payment processor to charge your payment method for all fees when due, including recurring charges. We do not store your full card number.

If you upgrade your plan or add seats during a billing term, we charge a prorated amount for the rest of that term, and the amount is shown before you confirm the change. If a payment fails, we may retry it, notify you, and suspend or limit access until the account is brought current.

We may change prices or plan features for future billing terms. If a change affects a subscription you already have, it will take effect no earlier than your next renewal, and we will notify you in advance.

Subscriptions renew automatically at the end of each monthly or annual billing term, at the then-current price for your plan, until you cancel. Cancel before the renewal date to avoid being charged for the next term.

You may cancel your subscription at any time from Plan & Billing in Settings. Cancelling stops the next renewal. It does not end the term you have already paid for: you keep access through the end of your current billing period, whether that is a monthly or an annual term. If you cancel during a term, your subscription simply does not renew when that term ends.

Cancelling a subscription is separate from deleting your account or data. See the Privacy Policy for how to request account or data deletion.

Except where applicable law requires otherwise, amounts you have paid are non-refundable, and we do not provide prorated refunds or credits for unused time in a billing term, including when you cancel, downgrade, or stop using the Service.

This section does not prevent us from correcting a billing error, including by refunding or crediting an amount that was charged in error.

You keep ownership of the contacts, leads, notes, documents, images, templates, transaction records, and other content you or your users add to the Service (“Customer Data”). We do not claim ownership of Customer Data.

You grant us a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, and display Customer Data as needed to provide, secure, maintain, and support the Service, to comply with law, and to enforce these Terms. We may also create aggregated or de-identified usage information that does not identify you or your contacts and use it to operate and improve the Service.

You are responsible for Customer Data, including having the rights, notices, and permissions needed to collect it, store it in the Service, and use it, including to contact the people it describes. Use the export tools available in the Service to keep your own copies of information that is important to you.

You are solely responsible for the campaigns you initiate and communications you send or place using or in connection with the Service, including their content, sender identification, recipients, and how you acquire and use recipient lists. You must have a lawful basis and any required consent to contact recipients, provide required notices and accurate sender information, and comply with applicable email, marketing, anti-spam, telemarketing, privacy, and consumer protection laws. Providing messaging tools, suppression, or other safeguards does not transfer these responsibilities to us.

You must provide the unsubscribe or opt-out mechanisms required for your marketing communications and promptly honor opt-out requests as required by applicable law, including requests received outside the Service. Campaign email sent through the Service includes an unsubscribe mechanism. You must not remove, obscure, or disable required opt-out information. We may maintain suppression records to prevent further sending to particular addresses, including for opt-outs, bounces, complaints, or abuse prevention. You must not deliberately circumvent suppression or re-add recipients to defeat an opt-out.

To assess sending safety, we may evaluate available information about bounce rates, spam complaints, unsubscribe activity, delivery failures, sender reputation, sending patterns, and unusual or abusive behavior. These signals may come from the Service, our providers, recipients, or other reports. Our safeguards do not guarantee that every improper message or sending pattern will be detected or prevented.

When we reasonably believe sending presents abuse, compliance, security, reputation, or infrastructure concerns, we may throttle, pause, or block sending; temporarily restrict campaigns or impose lower sending limits; place an account or sender on hold; require corrective action before sending resumes; or suspend campaign sending. We may act to protect recipients, other customers, NextAccord’s sending reputation, shared infrastructure, email-provider relationships, and the security and integrity of the Service. Serious or repeated abuse may also result in suspension or termination of access under Section 17.

Published campaign-send allowances represent included plan capacity, not an unconditional right to send. They do not guarantee delivery, inbox placement, provider acceptance, or uninterrupted sending. The restrictions in this section may apply even when your included capacity has not been exhausted, and unused capacity does not entitle you to continue sending while these concerns exist.

Customer campaign and marketing email is separate from NextAccord’s transactional and service communications to you, such as account, security, and billing notices. An opt-out from marketing does not by itself opt you out of necessary service communications; safety restrictions may still prevent delivery.

You may not, and may not allow others to:

• break the law or infringe or violate anyone’s rights, including privacy, publicity, and intellectual property rights;
• send spam, unsolicited abusive bulk messages, deceptive, harassing, or unlawful messages, or use the Service to discriminate in violation of fair housing or other laws;
• send to harvested or scraped email addresses, or use purchased recipient lists where that use is unlawful or abusive;
• misrepresent sender identity or use deceptive message content, subject lines, or routing information;
• evade anti-abuse controls, suppression, sending holds, or restrictions, including by using other accounts, senders, or integrations, or engage in sending that harms recipients, deliverability, the Service, or its providers;
• upload malware or content you do not have the right to upload, or attempt to bypass malware or security scanning;
• access another customer’s data or the Service’s non-public areas, probe or test its security, or interfere with or disrupt the Service;
• reverse engineer, scrape, or copy the Service, or use it to build a competing product;
• resell or provide the Service to third parties except as your plan allows; or
• misuse integrations, automation, or AI features to circumvent limits or to send content without appropriate review.

NextAccord is a software tool. It does not provide legal, tax, licensing, or real estate advice, and it does not make you compliant with any real estate, advertising, fair housing, MLS, brokerage, or consumer protection requirement. You are responsible for the accuracy and legality of the property information, marketing materials, Landing Pages, guides, emails, and other content you create or publish, and for following the rules of your MLS, brokerage, and licensing authority.

The Service can connect to third-party services you choose, such as Gmail, Outlook, Google Calendar, Outlook Calendar, and Calendly, and it relies on third-party providers such as payment, authentication, hosting, email delivery, and AI providers. Your use of third-party services is governed by their own terms and privacy policies. We do not control third-party services and are not responsible for them, including for changes to or interruptions in their availability.

You may disconnect an integration at any time from within the Service or from the third party’s settings. When you connect an account, you authorize us to access and use it as needed to provide the features you enable.

Some features use artificial intelligence to summarize information, suggest actions, draft messages, or propose updates. AI output can be incomplete, inaccurate, or unsuitable for your situation. AI-assisted features in the Service produce suggestions and drafts for your review; you decide what to save, send, or publish, and you are responsible for reviewing and editing output before you rely on or share it.

To provide these features, information from your workspace that is relevant to your request is sent to our AI service providers as described in the Privacy Policy. You are responsible for complying with laws and rules that apply to your use of AI-generated content, including any disclosure requirements. We do not promise any particular result from AI-assisted features.

The Service, including its software, design, text, and trademarks, is owned by Pink Huron or its licensors and is protected by law. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during your subscription or trial.

If you give us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without obligation to you. Except as stated in these Terms, no rights are granted to you by implication.

We provide support and help resources as we make them available, including through the NextAccord Help pages and support@nextaccord.com. Billing questions can be sent to billing@nextaccord.com. Support is provided on a reasonable-efforts basis and we do not commit to particular response or resolution times.

We may suspend or terminate your access to all or part of the Service, with or without notice, if we believe you have violated these Terms or the law, if your account is past due, if your use creates risk or harm for us, our customers, or others, or if we are required to do so by law. We may also discontinue the Service.

You may stop using the Service and cancel your subscription at any time as described above. When your access ends, your right to use the Service ends. We may delete or de-identify Customer Data after your access ends, subject to applicable law and our Privacy Policy, and we are not required to keep Customer Data available to you after termination.

Sections that by their nature should survive termination will survive, including provisions on fees owed, Customer Data, disclaimers, limitation of liability, indemnification, and governing law.

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service, including any integration, AI-assisted feature, marketing feature, or automation, will be uninterrupted, secure, timely, or error-free, that it will meet your requirements, or that any data will not be lost or corrupted.

We do not promise any business result, including leads, clients, transactions, revenue, deliverability, or response rates, from your use of the Service.

To the fullest extent permitted by law, Pink Huron and its affiliates, owners, officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, business, goodwill, or data, arising out of or related to the Service or these Terms, even if advised of the possibility of such damages.

To the fullest extent permitted by law, our total liability for all claims arising out of or related to the Service or these Terms will not exceed the amount you paid us for the Service in the twelve months before the event giving rise to the claim. These limits apply to any legal theory, and they apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so some of these limits may not apply to you.

You will defend, indemnify, and hold harmless Pink Huron and its affiliates, owners, officers, and employees from and against third-party claims, and related losses, liabilities, and expenses (including reasonable attorneys’ fees), arising out of or related to your Customer Data, your communications with your contacts, your content, your use of the Service in violation of these Terms or the law, or your users’ conduct. We will give you prompt notice of a claim and reasonable cooperation at your expense.

These Terms are governed by the laws of the State of Michigan, and by applicable United States federal law, without regard to conflict-of-laws rules. Any dispute arising out of or related to these Terms or the Service will be brought exclusively in the state or federal courts located in the State of Michigan, and you consent to the personal jurisdiction and venue of those courts.

Before starting a formal proceeding, please contact us at support@nextaccord.com so we can try to resolve the concern informally.

We may update these Terms from time to time. We will post the updated Terms with a new “Last updated” date and, for material changes, notify you by email or through the Service. Changes apply going forward. If you keep using the Service after the changes take effect, you accept the updated Terms. If you do not agree, you may cancel your subscription and stop using the Service.

These Terms, together with the Privacy Policy and any plan or order terms we present to you, are the entire agreement between you and us about the Service and replace prior understandings. If a provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control. We may give you notices by email or through the Service. Nothing in these Terms creates a partnership, agency, or employment relationship.

NextAccord is a product of Pink Huron LLC. Questions about these Terms can be sent to support@nextaccord.com. Billing questions can be sent to billing@nextaccord.com.