Troubleshooting
Fix common problems with leads, email, calendar, and publishing.
- Fix a common problemQuick first checks for the problems people hit most: an empty-looking page, a missing lead, a hidden setting, AI Assistance not showing, or an integration that stopped working.
- A lead is not showing in Lead ReviewWhen an expected lead never reaches Lead Review, the cause is almost always the source it should have come through — routing email, a connected mailbox rule, or a website/form source and its approved domains.
- A campaign is enrolled but not sendingCampaign email needs campaigns included in your plan, room left in your monthly campaign email allowance, and a verified campaign sender. Recipients without an email or who unsubscribed are skipped.
- Appointments are not reaching Google or OutlookGoogle and Microsoft calendar sync is one-way, from NextAccord out. If new appointments are not appearing on your provider calendar, the connection usually needs reconnecting, or the deployment’s sync worker is off.
Still need help?
Contact your NextAccord coordinator or email support@nextaccord.com.